Anonymous
map-marker Minneapolis, Minnesota

Terrible

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Each customer service representative will tell you something different each time you give them a call.
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User's recommendation: Dont bother calling them

Shilana M

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Verified Reviewer
| map-marker Plano, Texas

Uncaring Company

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Updated by user Dec 02, 2021

So far I was told they did not accept that type of payment. I have no idea what that means and the customer service representative said they did not know what that meant either. They said any payment should be accepted when it is to help the customer with their...

Original review Nov 01, 2021
Due to COVID I fell into a financial hardship. I was approved for the TEHP program and they are going to pay my mortgage.

MGC Mortgage is refusing to accept the payments from the program. I have been having issue after issue with his company and it has become very frustrating. They have not been reporting any of my payment history to the Credit Bureau at all and when I tried to get a Home Equity Loan it keeps showing there is no equity in my home. I have been in my home since 2004.

Companies tell me something is not right and I should have equity in my home. So I feel I am stuck with this company who does not care about the customer at all and I have to continue to fight with this company every year in order to keep my home.
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Loss:
$2000
Cons:
  • Refuse full payments from government program
  • Horrible business
  • Confused

Preferred solution: Accept my 6 months of payments or refer all my file and documents to another Mortgage company who will.

User's recommendation: Get away from this company ASAP.

Shilana M

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Verified Reviewer

Insurance Department NEVER recieves anything dont know nothing

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I am so sick of every year having to fight with this company behind my home insurance they always want to buy insurance for my home when I have my own insurance I have sent it to them my insurance company faxed it 2 times or more and I still notification that they are paying for a policy when i have my own. I even don't have any equity in my home which is very unusual that I had it before they decided to refinance my home and charge me out the world for something i no longer have with them and they never deducted anything off.

this company is a rip off.

They better get to looking for all the declaration pages that was sent to them for my home. I do not need your insurance MGC I have my own I been sent over the declaration page and my insurance company did to.

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Cons:
  • Rip off
  • Lack of concern about customers situation
  • No communication

Preferred solution: Find my declarations page and take your insurance back geesh

User's recommendation: do not deal with this company switch if you can it is a night mare and rip off

Ralph M Csc

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Verified Reviewer
| map-marker Orlando, Florida

Poor service

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Requested document of past 12 month payments. Month later and two calls to customer service, still no document. Glad I am leaving this company as they have a customer service rating of ((((0)))))).
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Preferred solution: send me the damn document I requested twice!!

Kara Kgl

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Verified Reviewer
| map-marker Ela, Illinois

Foreclosure

DO NOT DO BUSINESS WITH MGC or LNV Corporation! They are very shady. My father obtained a terrible loan via Countrywide and it was purchased by LNV and serviced by MGC. While sick with cancer his mortgage payments increased by $3000. He attempted to get a loan modification but was given the run around. He would return the documents and they would say that they did not receive it. Unfortunately my father passed away and my mother and grandmother were still in the home. My mother tried to get a loan modification and they gave her the run around as well. They would send her a packet to fill out and they would say they didn't receive it. She would repeat the process and they'd say something was missing. They kept coming up with excuses as to why they couldn't process the loan modification. Long story short, they foreclosed on the home my dad built. I don't know how Andy Beal and his shady employees can live with themselves. Don't do business with them.
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Loss:
$600000

Preferred solution: Full refund

User's recommendation: Stay away from MGC and LNV Corporations

Thomas M Rrf

They did not post my loan payment

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Early today a lady gave me a bad email address for research department.
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Cons:
  • Customer service calls are to long

Preferred solution: may loan payment to be posted to loan

Merilyn C Oio

Insurance never received daily

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Hazard Homeowner policy never received on a yearly basis. Wait time for call is 1 hour. They put in a complaint order for you but you never get a call back. I check with them every few days and they don't work with you. This is a horrible company!!!!!!
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Preferred solution: Do what they say they are going to do, resolve the customer issue.

Annette B Igq

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Verified Reviewer
| map-marker Ocala, Florida

I want OUT OUT OUT of this company

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My loan is unable to be done on line. I've been holding on and off to speak with a rep for more than 2 hours. I'm still on hold as I'm writing this
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Reason of review:
Poor customer service

Preferred solution: you guys can't be this busy. I've been trying to contact someone since 1:30pm today. I'm still on hold as my account # is not eligible for online services

Anonymous
map-marker Cumming, Georgia

Do not use this company

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you can never contact anyone.
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Reason of review:
Problems with payment
Marji D

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Verified Reviewer
| map-marker Ela, Illinois

Kept my escrow account money and never paid my homeowners insurance

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For 37 months MGC Mortgage took our escrow account money but NEVER once paid our homeowners insurance. I found out in November 2018 when I had an insurance claim and called MGC, they told me I dont have any homeowners insurance. They keep telling me they will call me by end of day Friday to settle it-you guessed it they never called. I know so many of you are going through this, it's NOW time for the class action suit. Contact me and I'll fill you in on the details. mdw824@***.com
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Loss:
$3065
Cons:
  • Confused
  • Inept
  • Greedy
Reason of review:
Poor customer service

Preferred solution: Full refund

Edward S Wdg

Web site not working and phone waiting hours

Waiting long time on phone, still waiting. Web chat does not work. web site not working,also
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Reason of review:
Web site not working or chat. Phone waiting very long time.
Kiaira Fvl
map-marker Austin, Texas

Frustrated

Trying to contact this company has to be the most difficult thing i have ever done in my life!!! Please i just need an address for where to send a check from my insurance company. PLEASE!!! If you didnt have two or more addresses it wouldn't be that difficult.
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Judith D Jcm
map-marker Mobile, Alabama

Mortgage

I have a would like to speak with a manager asap. I have talked to four of your agents today. Only 1 tried to help. Are you training them? I am getting in touch with my attorney today in regards to your companies unprofessionalism. I would have been finished with my repayment plan in one of your employees had not deleted it. Very disappointed
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Reason of review:
Problems with payment

Preferred solution: Price reduction

Anonymous
map-marker Belvidere, Illinois

Scam Artist

I heard the unless I'm dead part , I feel threatened by these ppl too !!
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Anonymous

Worst mortgage company ever!

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I've been stuck with them for 12 years. They have always been a JOKE!

Terrible customer service, payments are applied to the wrong place, and I end up calling every single day talking to different people hoping to fix the problem with no luck!

On top of that, my mortgage doesn't even show on my credit report!! Something's fishy here.

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2 comments
Guest

I agree. We need to do a class action suit against them.

Guest

I set up a repayment plan. When I called back to make the final payment the customer service rep.

that I talked to destroyed the plan. She put the payment on January instead of December, therefore they had to restart another plan. They need to train their representatives better.

I am very disappointed. They would never let me speak to a manager either

View more comments (1)
Almir Ucg

Dishonest

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MGC charged late fees on payments made within the grace period. They corrected two, but refuse to correct the third. I sent my payment confirmation multiple times over months, and keep getting the same generic response. They won't remove the fraudulent late fee.
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Cons:
  • Fraud
  • Rip off company

About

Summary

MGC Mortgage, Inc. is a financial services company. MGC Mortgage, Inc. is an American mortgage broker. The company provides a complete line of loans: mortgage refinance loans, debt consolidation loans, new home loans, standard mortgage loans, alternative mortgages, etc. MGC Mortgage, Inc. controls mortgage loan process and provides low interest rates for the customers with good credit record. Besides, the company serves the customers with credit scores ranging slightly lower than what the lender considers good. The company has offices all over the country. MGC Mortgage, Inc employs loan specialists who investigate each case individually and offer a preferable solution.

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