We had a new agreement. We made the first two payments.
Got a statement that one was recorded the other was not. I spoke with a person and she said no there was two payments that had not posted. She ask if we wanted a midigation packet. I said no I would make a payment over the phone then wait a little while for the other two payments to be found.
This was on November 15th. One week later we had a car break down (repair $2000). An unexpected medical bill copay for surgery ($2500). And last my husband work company sold to a new company and froze our accounts.
I called mgc to tell them I would like to do midigation. From then on if I call they tell me to call another department or they transfer me and cut me off.
I have had at least 3 calls and when I answer they tell me to hold for a representative then cut me off. I need some help!
Product or Service Mentioned: Mgc Mortgage Customer Care.
Reason of review: Poor customer service.